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Returns & exchanges
Do you want to return or exchange an item? Fill in the step-by-step form.
Important information
Products must be returned in original condition, without signs of wear or damage.
Returns or exchanges must be requested within 14 days of the product being delivered.
Start your return online
It takes a couple of minutes. At the end you'll get a Zásilkovna return code and shipping instructions.
What do you need to do?
Order details
Which items are you returning / exchanging?
Request summary
Your request has been submitted
Your Zásilkovna return code