Terms & Conditions

I. Introductory Provisions

1. These general terms and conditions (hereinafter the “terms and conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter the “Civil Code”).

These terms and conditions govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase agreement outside the scope of their business activity as a consumer, or within the scope of their business activity (hereinafter the “Buyer”), through the web interface located on the website available at www.sctn.cz (hereinafter the “online store”).

3. The provisions of the terms and conditions form an integral part of the purchase agreement. Deviating arrangements in the purchase agreement take precedence over the provisions of these terms and conditions.

4. These terms and conditions and the purchase agreement are concluded in the Czech language.

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II. Information about Goods and Prices

1. Information about the goods, including the prices of individual goods and their main characteristics, is provided for each item in the online store’s catalogue. The prices of goods include all related charges and the costs of returning goods if, by their nature, the goods cannot ordinarily be returned by post. The prices of goods remain valid for as long as they are displayed in the online store. This provision does not preclude the agreement of a purchase agreement on individually negotiated terms.

2. All presentation of goods placed in the online store’s catalogue is of an informative nature, and the Seller is not obliged to conclude a purchase agreement regarding such goods.

3. The online store publishes information about the costs associated with packaging and delivering goods. The information about packaging and delivery costs published in the online store applies only where the goods are delivered within the territory of the Czech Republic, the Slovak Republic, or the rest of the states of the European Union.

4. Any discounts on the purchase price of goods cannot be combined with one another, unless the Seller and the Buyer agree otherwise.

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III. Order and Conclusion of the Purchase Agreement

1. Costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the purchase agreement (costs of internet connection, costs of telephone calls) are borne by the Buyer. These costs do not differ from the basic rate.

2. The Buyer places an order for goods by completing the order form without registration.

3. When placing an order, the Buyer selects the goods, the number of items, the method of payment, and delivery.

4. Before sending the order, the Buyer is allowed to check and change the data entered into the order. The Buyer sends the order to the Seller by clicking the Submit Order button. The data provided in the order is considered correct by the Seller. The validity of the order is conditional on completing all mandatory fields in the order form and the Buyer confirming that they have read these terms and conditions.

5. Immediately after receiving the order, the Seller shall send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when ordering. This confirmation is considered conclusion of the agreement. The purchase agreement is concluded upon confirmation of the order by the Seller to the Buyer’s email address.

6. If the Seller is unable to fulfil any of the requirements stated in the order, the Seller shall send the Buyer an amended offer to the Buyer’s email address. The amended offer is considered a new proposal for a purchase agreement, and in such a case the purchase agreement is concluded upon the Buyer’s confirmation of acceptance of this offer to the Seller’s email address stated in these terms and conditions.

7. All orders accepted by the Seller are binding. The Buyer may cancel an order until they have been notified by the Seller of the order’s acceptance. The Buyer may cancel an order by sending an email to the Seller’s mailbox stated in these terms and conditions.

8. If an obvious technical error occurred on the Seller’s part when stating the price of goods in the online store, or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer at this clearly erroneous price, even if the Buyer has received an automatic confirmation of receipt of the order under these terms and conditions. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended offer to the Buyer’s email address. The amended offer is considered a new proposal for a purchase agreement, and in such a case the purchase agreement is concluded upon the Buyer’s confirmation of acceptance to the Seller’s email address.

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IV. Payment Terms and Delivery of Goods

1. The Buyer may pay the price of the goods and any costs associated with delivery of the goods under the purchase agreement by non-cash payment card, or through the Apple Pay or Google Pay payment systems.

2. Together with the purchase price, the Buyer is obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price is further understood to include the costs associated with delivery of the goods.

3. In the case of cash payment, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 7 days of the conclusion of the purchase agreement.

4. In the case of payment through the Shopify Payments payment gateway, the Buyer shall proceed according to the instructions of the relevant electronic payment provider.

5. In the case of non-cash payment, the Buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller’s bank account.

6. The Seller does not require any advance payment or other similar payment from the Buyer in advance. Payment of the purchase price before the goods are dispatched does not constitute an advance payment.

7. Under the Sales Records Act (zákon o evidenci tržeb), the Seller is obliged to issue the Buyer a receipt. The Seller is also obliged to register the received sales with the tax administrator online, or in the event of a technical failure, no later than within 48 hours.

8. The goods are delivered to the Buyer at the address specified by the Buyer in the order.

9. The method of delivery is chosen while placing the order for goods.

10. The costs of delivering the goods, depending on the method of dispatch and receipt of the goods, are stated in the Buyer’s order and in the Seller’s confirmation of the order. If the method of transport is agreed at the special request of the Buyer, the Buyer bears the risk and any additional costs associated with this method of transport.

11. If, under the purchase agreement, the Seller is obliged to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods. If, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or in a manner other than stated in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with the other method of delivery, as applicable.

12. Upon receiving the goods from the carrier, the Buyer is obliged to check that the packaging of the goods is intact, and to notify the carrier without delay of any defects. If the packaging shows signs of unauthorised entry into the shipment, the Buyer need not accept the shipment from the carrier.

13. The Seller shall issue the Buyer a receipt – invoice. The receipt is sent electronically by email as part of the message about the processing and dispatch of the order.

14. The Buyer acquires ownership of the goods upon payment of the full purchase price for the goods, including delivery costs, but not before taking delivery of the goods. Responsibility for accidental destruction, damage, or loss of the goods passes to the Buyer upon taking delivery of the goods, or at the moment when the Buyer was obliged to take delivery of the goods but failed to do so in breach of the purchase agreement.

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V. Withdrawal from the Agreement

1. A Buyer who concluded the purchase agreement outside the scope of their business activity as a consumer has the right to withdraw from the purchase agreement.

2. The period for withdrawal from the agreement is 14 days.

3. To meet the deadline for withdrawal from the agreement, the Buyer must send the withdrawal declaration within the withdrawal period.

4. The Buyer shall send the withdrawal from the purchase agreement to the email address stated in these terms and conditions, or through the returns form.

5. A Buyer who has withdrawn from the agreement is obliged to return the goods to the Seller within 14 days of withdrawing from the agreement. The Buyer bears the costs associated with returning the goods to the Seller, even where the goods, by their nature, cannot be returned by ordinary postal means. The Seller may, upon request, provide the Buyer with a prepaid shipping label for returning the goods. In such a case, transport costs of CZK 129 will be deducted from the refunded amount. The Buyer is not obliged to use this label and may return the goods at their own expense by another method.

6. If the Buyer withdraws from the agreement, the Seller shall refund the Buyer without undue delay, but no later than within 14 days of the withdrawal from the agreement, all funds, including delivery costs, received from the Buyer, using the same method of payment. The Seller shall refund the Buyer using a different method only if the Buyer agrees to this and if it does not incur any additional costs for the Buyer.

7. If the Buyer chose a delivery method other than the cheapest method offered by the Seller, the Seller shall refund the Buyer the delivery costs in the amount corresponding to the cheapest delivery method offered.

8. If the Buyer withdraws from the purchase agreement, the Seller is not obliged to return the funds received to the Buyer before the Buyer hands over the goods or proves that they have sent the goods to the Seller.

9. The Buyer must return the goods to the Seller undamaged, unworn, and uncontaminated, and, if possible, in the original packaging. The Seller is entitled to unilaterally set off any claim for damages arising to the goods against the Buyer’s claim for a refund of the purchase price.

10. The Seller is entitled to withdraw from the purchase agreement due to the goods being sold out, unavailable, or where the manufacturer, importer, or supplier of the goods has discontinued production or import of the goods. The Seller shall promptly inform the Buyer via the email address stated in the order and shall, within 14 days of notifying the withdrawal from the purchase agreement, refund all funds received from the Buyer under the agreement, including delivery costs. The funds are refunded by a reverse payment to the original payment details.

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VI. Rights from Defective Performance

1. The Seller warrants to the Buyer that the goods have no defects upon receipt. In particular, the Seller warrants to the Buyer that, at the time the Buyer took delivery of the goods:

• the goods have the characteristics agreed upon by the parties, and, in the absence of such agreement, have the characteristics described by the Seller or manufacturer, or which the Buyer expected given the nature of the goods and on the basis of advertising carried out by them,
• the goods are fit for the purpose stated by the Seller for their use, or for which goods of this kind are usually used,
• the goods correspond in quality or workmanship to an agreed sample or template, where the quality or workmanship was determined according to an agreed sample or template,
• the goods are in the corresponding quantity, measure, or weight,
• and the goods comply with the requirements of legal regulations.

2. If a defect becomes apparent within twelve months of the Buyer taking delivery of the goods, the goods are deemed to have been defective already upon delivery. The Buyer is entitled to exercise a right arising from a defect that occurs in the goods within twenty-four months of delivery. This provision does not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of the goods caused by ordinary use, to used goods in respect of a defect corresponding to the degree of use or wear the goods had upon delivery to the Buyer, or where this follows from the nature of the goods.

3. In the event of a defect, the Buyer may submit a complaint to the Seller and request:

• replacement with new goods, subject to available stock,
• repair of the goods,
• a reasonable discount on the purchase price,
• withdrawal from the agreement.

4. The Buyer has the right to withdraw from the agreement:

• if the goods have a material defect,
• if they cannot properly use the item due to the recurrence of a defect or defects after repair,
• in the case of a larger number of defects in the goods.

5. The Seller is obliged to accept a complaint at any establishment where accepting a complaint is possible, or as the case may be at its registered office or place of business. The Seller is obliged to issue the Buyer with written confirmation of when the Buyer exercised the right, what the complaint concerns, and what method of handling the complaint the Buyer requires, as well as confirmation of the date and method of handling the complaint, including confirmation of any repair performed and its duration, or a written justification for rejecting the complaint.

6. The Seller or an employee authorised by the Seller shall decide on the complaint immediately, or in complex cases within three working days. This period does not include the time reasonably necessary, depending on the type of product or service, for an expert assessment of the defect. The complaint, including remedy of the defect, must be handled without undue delay, no later than within 30 days of the date the complaint was made, unless the Seller and the Buyer agree on a longer period. A failure to meet this deadline is considered a material breach of the agreement, and the Buyer has the right to withdraw from the purchase agreement. The moment the complaint is made is considered to be the moment the Buyer’s expression of will (exercise of the right from defective performance) reaches the Seller.

7. The Seller shall inform the Buyer of the outcome of the complaint by email.

8. The Buyer is not entitled to a right from defective performance if the Buyer knew, before taking delivery of the item, that the item had a defect, or if the Buyer caused the defect themselves.

9. In the case of a justified complaint, the Buyer has the right to reimbursement of costs reasonably incurred in connection with making the complaint. The Buyer may exercise this right with the Seller within one month of the expiry of the warranty period.

10. The Buyer has the choice of method of complaint.

11. The rights and obligations of the contracting parties regarding rights from defective performance are governed by applicable Czech law, in particular Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174 of the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, always with regard to the fact that the goods are, as a rule, not new.

12. If the Buyer is interested in purchasing other goods from the Seller, it is not possible, when returning goods, to convert the price of the goods into credit and collect new goods, or to exchange the goods for other goods with either party paying a surcharge; instead, it is necessary, among other things with regard to the nature of the goods, to withdraw from the agreement in accordance with the applicable law and then, if applicable, conclude a new agreement.

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VII. Delivery of Correspondence

1. The contracting parties may deliver all written correspondence to each other by electronic mail.

2. The Buyer shall deliver correspondence to the Seller at the email address stated in these terms and conditions. The Seller shall deliver correspondence to the Buyer at the email address stated in the Buyer’s order.

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VIII. Out-of-Court Dispute Resolution

1. The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs, is competent for the out-of-court resolution of consumer disputes arising from the purchase agreement. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr may be used to resolve disputes between the Seller and the Buyer arising from the purchase agreement.

2. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

3. The Seller is authorised to sell goods on the basis of a trade licence. Trade licence inspections are carried out, within their competence, by the relevant trade licensing office. The Czech Trade Inspection Authority carries out, within a defined scope, supervision of compliance with, among other things, Act No. 634/1992 Coll., on Consumer Protection.

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IX. Final Provisions

1. All arrangements between the Seller and the Buyer are governed by the legal order of the Czech Republic. If the relationship established by the purchase agreement contains an international element, the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the consumer’s rights arising from generally binding legal regulations.

2. The Seller is not bound, in relation to the Buyer, by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.

3. All rights to the Seller’s website, in particular copyright to the content, including the layout of the page, photographs, videos, graphics, trademarks, logo, and other content and elements, belong to the Seller. It is prohibited to copy, modify, or otherwise use the website or any part of it without the Seller’s consent.

4. The Seller is not liable for errors arising as a result of interference by third parties with the online store or as a result of its use contrary to its purpose. When using the online store, the Buyer must not use procedures that could have a negative effect on its operation, and must not carry out any activity that could allow the Buyer or third parties to unlawfully interfere with or unlawfully use the software or other components forming the online store, and must not use the online store or its parts or software in a manner contrary to its purpose.

5. The Buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.

6. The purchase agreement, including the terms and conditions, is archived by the Seller in electronic form and is not accessible.

7. The Seller may change or supplement the wording of the terms and conditions. This provision does not affect rights and obligations arising during the period of validity of the previous wording of the terms and conditions.

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